Communication and Crisis Management

At AARC we recognise the importance of effective communications both within our own organisation and with all our clients and we work hard to ensure we maintain good lines of communication with all our stakeholders.

We recognise that clients will be conducting operations that are exposed to the possibility of a business-damaging incident and may have a crisis management program which ranges from effective to non-existent. An emergency or crisis management plan is required for each mining project.

We can provide clients with a consistent and cost effective crisis management and recovery program, which will bring a range of strategic and logistical solutions to any business critical situation. In the event of a crisis situation we can either provide the complete team, or supplement a client's core crisis management team and the existing managerial skills, thus allowing them to focus on business continuity planning and getting the business back on track.

We can deliver independent, comprehensive fully documented solutions with structures, methodologies and immediate access to a breadth of experienced people to support a business quickly and effectively.

We can implement a number of services including:

• Assessing the commercial impact of a range of possible crises facing the client including financial quantification.
• Working with a client to assess all potential risks and rating those risks as part of an overall crisis assessment program.
• Identification and assessment of a range of strategic options available to the client in the event of a crisis occurring.
• Consideration of practical solutions in consultation with legal representatives and industry specialists that complement ongoing business operations.
• Developing comprehensive communications strategies as required by law with the Australian Stock Exchange, and to communicate with media, customers, suppliers, communities, governments, banks and financiers, as well as all other stakeholders. Production of comprehensive plans in either written or electronic form.
• Training programs to ensure clients management and staff are prepared for a range of incidents and crisis.
• Working with client management to prepare business continuity plans in the event of a crisis to ensure that the company returns to its pre crisis position as soon as possible.

During a crisis an organisation and its management team will be subjected to intense pressure that will be applied from a number of directions, both internally and externally.

The effect of these pressures and demands can be daunting, confusing and chaotic, and the sheer volume and magnitude of some of the issues may be staggering to some inexperienced management teams. At the time of a crisis the luxury of careful analysis is not available and lines of prioritisation can become blurred.

We can offer clients all important support and a service that would assist in reducing the impact of a crisis through a full crisis management service and business continuity program that will only benefit a client's business.

Please contact us to find out how we can prepare and train you for the unexpected and certainly unwanted.